01Scope
These terms govern the Pervenio website and the self-serve software plans (Starter, Growth and Scale), provided by [LEGAL ENTITY NAME], [REGISTERED ADDRESS], [VAT / COMPANY NUMBER]. The managed Agency service is governed by a separate written agreement, which prevails over these terms where they differ. By buying a plan or using the platform you accept these terms. The service is meant for businesses and professionals.
02Your account
Give accurate details and keep your login safe. You are responsible for what happens in your workspace, including the actions of the team members you invite. If you suspect someone is using your account without permission, tell us at info@perven.io right away.
03Subscriptions and billing
- Plans are monthly or yearly subscriptions, billed in advance through Whop.
- They renew automatically at the end of each period until you cancel.
- You can cancel at any time. Cancellation takes effect at the end of the paid period and the plan stays active until then.
- Periods already started are not refunded, in whole or in part, unless the law requires it.
- Prices exclude VAT and other taxes, which are added where they apply. We announce price changes by email in advance; they apply from the next renewal.
- If you buy as a consumer in the EU, you can withdraw within 14 days of purchase without giving a reason. If you ask us to start the service within those 14 days, you pay for the part already provided.
04Fair use and sending limits
Each plan includes the mailboxes and monthly email volume shown on the pricing page. To protect deliverability, the platform warms up new mailboxes and applies daily limits and spacing between emails. If usage is far beyond what a plan allows or puts the infrastructure at risk, we will contact you and may slow down sending until it is sorted out.
05Acceptable use
You are responsible for the campaigns you send from Pervenio. Breaking these rules can lead to the suspension of sending or of the account.
- Have a lawful basis for contacting every person on your lists, and follow the data protection and electronic marketing rules that apply to you and to them.
- Say who you are in every email, give an easy way to opt out and honour unsubscribes and objections promptly, without contacting those people again.
- Do not use lists collected in breach of the law.
- Do not send spam, illegal, misleading, offensive or discriminatory content, malware or phishing, and do not impersonate others.
- Do not try to get around limits, reverse engineer the platform or resell access without our written consent.
06AI features
- The platform uses AI models to draft replies, suggest copy and label incoming replies by intent (for example interested, question, not now, out of office).
- AI output can be wrong or incomplete. Review drafts before they are sent: you remain responsible for every email that leaves your mailboxes.
- Labels and suggestions help you work faster. They are not a promise of replies, meetings or sales.
- Do not put sensitive data, such as health information, passwords or payment card details, into prompts, templates or lists.
- AI processing is carried out by model providers acting as our sub-processors, listed in the DPA.
07Availability and support
We work to keep the platform available and announce planned maintenance in advance when we can. Parts of the service depend on third parties, such as mailbox providers and CRMs, that we do not control. Support is by email, at the level shown for your plan on the pricing page. Service-level commitments apply only if agreed in writing.
08Intellectual property and your data
You own your content and data. You let us use them only to provide and secure the service, as described in the privacy policy and the DPA. We own the platform, the software and the Pervenio brand; these terms give you the right to use them while your subscription is active, nothing more. If you send us suggestions, we may use them freely.
09No guaranteed results and liability
- Results depend on your offer, your lists and your market. We do not guarantee any number of replies, meetings or sales.
- To the extent the law allows, our total liability for all claims relating to the service is limited to the fees you paid in the 12 months before the event that caused it.
- We are not liable for indirect or consequential loss, such as lost profits or lost opportunities.
- These limits do not apply to fraud, wilful misconduct, gross negligence, or where the law does not allow them, including consumer rights.
10Suspension and termination
You can stop at any time by cancelling your plan. We may pause sending or suspend an account, with notice where possible, if bounces, complaints, blocklists or reports put deliverability at risk. We may terminate an account for serious or repeated breaches of these terms, or for non-payment. Before your subscription ends you can export your data; afterwards we delete it as described in the privacy policy and the DPA.
11Changes to these terms
We may update these terms when the service or the law changes. We tell customers about significant changes by email before they apply. If you do not agree, you can cancel before the new terms take effect.
12Governing law and courts
Governing law and competent court: [ITALY / COURT]. If you are a consumer, you keep the protection of the mandatory rules and the courts of the country where you live.
13Contact
[LEGAL ENTITY NAME], [REGISTERED ADDRESS], [VAT / COMPANY NUMBER]. Email: info@perven.io.